Return & Exchange Policy
Shipping Policy
Shopping from OneRandomDesign has never been easier! We offer worldwide shipping for all of our custom clothing products. Whether you live in the UK, US or anywhere else in the world, we can send you your items fast. Simply pay the postage fee, and we'll take care of the rest. If you have questions about shipping, please contact us and we'll be happy to assist you.
We aim to create and dispatch non-custom orders within 2 working days, and custom orders within 14 working days.
Return & Exchange Policy
If you have changed your mind about your order, and the order has not shipped, you can cancel and receive a full refund. If your product has been shipped, you would need to go through the return process and cover the postage fee where you will get a refund on return of the item in its original condition and within 14 days of receiving the item. If your product is custom made with your own design, logo, username etc, and has already been produced but not shipped, and you wish to cancel your order, you will receive a 70% refund. This is due to the Time, equipment and recourses that have been used. If you have received your custom order, and are unhappy, you can either send it back and receive a replacement, or a 70% refund.
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